Refund & Returns Policy
HN Dentique International | Last Updated: September 28, 2026
Introduction
At HN Dentique International, customer satisfaction and product quality are important to us. We strive to supply dental and surgical instruments that meet agreed product specifications and quality requirements.
This Return & Refund Policy outlines the procedures for reporting damaged, defective, incorrect or nonconforming products, requesting returns and obtaining refunds or replacements.
1. Return Eligibility
Customers may request a return if products are received damaged, defective, incorrect or materially different from the agreed specifications.
To qualify for a return, customers must provide proof of purchase, the relevant order or invoice number, a description of the issue and supporting photographs where appropriate.
Products should remain unused and in their original packaging whenever reasonably possible. These conditions do not restrict any mandatory rights available under applicable law.
2. Return Request Period
Customers should inspect their orders upon delivery and report any visible damage, incorrect quantities or incorrect products within [7 days] of receipt.
For manufacturing defects or other issues not reasonably identifiable during the initial inspection, customers should contact us promptly upon discovering the issue.
Any additional warranty or inspection periods specified in an agreed quotation, invoice or supply contract will apply.
3. Non-Returnable Products
Subject to applicable law and any express contractual warranties, the following products are generally not eligible for change-of-mind returns:
- Custom-manufactured instruments.
- OEM and private-label products manufactured to approved specifications.
- Products with personalized laser engraving or customized packaging.
- Used, contaminated or improperly sterilized instruments.
- Products damaged through misuse, improper handling or unauthorized modification.
Customized products that are defective or fail to meet agreed specifications remain eligible for applicable contractual or statutory remedies.
4. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact our customer support team with your order details and photographs of the affected items.
Our team will review the complaint and may request additional documentation or an inspection before authorizing a return, replacement, repair or refund.
5. Return Authorization
All returns must be authorized by HN Dentique International before shipment.
Once your request has been reviewed and approved, we will provide the relevant return instructions and shipping details.
Please do not ship products to us without prior authorization.
6. Refunds and Replacements
Following inspection and approval of an eligible return, we may provide a replacement, repair, refund or another remedy agreed with the customer, subject to applicable law and contractual terms.
Approved refunds will normally be issued through the original payment method or another mutually agreed payment channel.
The refund processing period is [insert number of business days] following approval. Actual receipt of funds may depend on banking and payment-processing timelines.
7. Return Shipping Costs
For confirmed manufacturing defects, incorrect shipments or errors attributable to HN Dentique International, reasonable authorized return shipping costs will be covered by us, unless otherwise agreed.
For other authorized returns, shipping charges, customs duties and related expenses will be allocated according to the agreed commercial terms.
Customers must obtain approval before incurring return freight charges for which they intend to request reimbursement.
8. International Orders
International returns may be subject to customs clearance, import or export documentation, local regulations and additional shipping requirements.
Customers must coordinate with our team before returning international shipments to avoid unnecessary customs charges, delays or rejected deliveries.
Any customs duties, taxes or other nonrecoverable charges will be handled in accordance with the applicable sales agreement and law.
9. Bulk and OEM Orders
Bulk orders, custom manufacturing and private-label projects may be subject to additional return and inspection conditions specified in the approved quotation, purchase order or manufacturing agreement.
Any agreed production tolerances, sample approvals and quality acceptance criteria will be considered when reviewing claims.
10. Contact Us
For returns, refunds, replacements or product-related complaints, please contact:
HN Dentique International
Email: Info@hndentiqueint.com
Website: www.hndentiqueint.com
Please include your order number and a clear description of the issue to help us process your request.